Service Agreement

LEGAL

Mediation Now is a trading name of Mediation Now Limited, which is registered in England and Wales as company number 06339911.  Our registered office is at Bridge Cottage, Aldsworth Common Road, Aldsworth, Nr Emsworth Hants PO10 8QR.   The directors are Claire Webb and Helen Savage.

Mediation Now has professional indemnity insurance with Axis Specialty Europe SE and the policy number is 3742630114PI EPIETACE11NA.

We are registered for VAT and our registration number is 945 5974 71.

TERMS OF USE

We hope that you will find the information on this site useful and informative.  We have made every effort to make sure that it is up to date.  It is however possible that there may be errors contained in it and you acknowledged that by your use of the site.  We may change the contents of the site or the information on it without notice.

The information provided on the site is provided on an “as is” basis. To the fullest extent permitted by law,  Mediation Now:

  • excludes all representations and warranties relating to this website and its contents or which is or may be provided by any affiliates or any other third party, including in relation to any inaccuracies or omissions in this website and/or the Company’s literature; and
  • excludes all liability for damages arising out of or in connection with your use of this website. This includes, without limitation, direct loss, loss of business or profits (whether or not the loss of such profits was foreseeable, arose in the normal course of things or you have advised this Company of the possibility of such potential loss), damage caused to your computer, computer software, systems and programs and the data thereon or any other direct or indirect, consequential and incidental damages.

 
This Company does not however exclude liability for death or personal injury caused by its negligence. The above exclusions and limitations apply only to the extent permitted by law. None of your statutory rights as a consumer are affected.

You can find a copy of our general Terms and Conditions of Business which apply to all of our clients here

EQUALITY AND DIVERSITY

Mediation Now is committed to avoiding discrimination in its dealings with clients, members, directors, employees and all other third parties that have dealings with the firm. It is committed to promoting diversity in its professional activities.

Everyone at the firm is expected and required to treat all others equally and with the same attention, courtesy and respect regardless of their:

  • race or racial group (including colour, nationality and ethnic or national origins);
  • sex (including marital status, gender reassignment, pregnancy, maternity and paternity);
  • sexual orientation (including civil partnership status);
  • religion or belief;
  • age;

 
In addition, the firm will ensure that nobody with whom it has dealings will suffer any substantial disadvantage through any disability that they might have. The firm is committed to making reasonable adjustments for those with a disability in relation to job opportunities, promotion and training within the firm and the provision of services to clients.

PRIVACY POLICY

This privacy policy sets out how Mediation Now uses and protects any information that you give us when you use this website.   We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.  We may change this policy from time to time by updating this page. Mediation Now is registered under the Data Protection Act 1998.

What we collect
We may collect the following information:

  • name and job title
  • date of birth
  • contact information including email address
  • demographic information such as postcode, preferences and interests
  • other information relevant to customer surveys and/or offers

 
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about information which we think you may find interesting using the email address which you have provided.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone or mail.
  • We may use the information to customise the website according to your interests.
  • We may provide your information to our regulatory bodies or otherwise as required by law
  • We will never sell your information.

 
Security
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites
Our website may contain links to enable you to visit other websites of interest easily. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:

  • whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
  • if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at info@mediation-now.co.uk

 
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to Rebecca Hawkins who is based in our Havant office.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect

© Mediation Now Limited 2015 All Rights Reserved